Refund policy

Cleanly is a downloadable digital product (PC optimization software), delivered online. We do not ship any physical product.

Payments are processed by Paddle.com Market Limited, acting as the Merchant of Record for your order. Cleanly is the software provider. Invoicing, payment processing and, where applicable, refunds are handled through Paddle, in accordance with this policy.

By completing an order you accept this refund policy, the Terms & conditions and the Privacy policy.

As a consumer, you generally have the right to withdraw from a distance contract within 14 days, without having to justify your decision, under GEO no. 34/2014 on consumer rights in contracts concluded with traders.

For digital content not delivered on a physical medium (such as Cleanly), this right is subject to a specific legal exception, described below.

Cleanly is activated when you sign in to the app with your account and the licence is registered on a device. You have the legal right of withdrawal only before the product is activated.

By activating the licence, you expressly request the immediate start of the supply of digital content and confirm that you acknowledge that, under GEO 34/2014, you lose the legal right of withdrawal once supply has begun. This confirmation is required explicitly at checkout, through a mandatory checkbox.

In other words: before activation you can request withdrawal/refund; after the licence is activated, the legal right of withdrawal no longer applies.

If you bought a licence but have not activated it yet (you have not signed in to the app to register it on a device), you can request a refund within 14 days of purchase.

Eligible requests received before activation are assessed under this policy and, if approved, refunded in full.

After the licence is activated, refunds are no longer available, because the legal right of withdrawal has lapsed under GEO 34/2014, except where applicable consumer-protection law requires otherwise.

This limitation does not affect your legal rights in the case of a product that does not work as described — see the section on non-conforming products.

You benefit from the statutory guarantee of conformity. If the app does not work as described because of an issue attributable to us, and we cannot fix it within a reasonable time, you are entitled to remedies under the law, including, where applicable, a refund — even after activation.

Before requesting a refund on this basis, please contact us so we can try to solve the problem; most situations are resolved quickly with our team's help.

Send us a request at cleanlytweaks@outlook.com or open a ticket on our Discord server. Include the email address used at purchase and the order number (you can find it in the confirmation email from Paddle).

You can use any clear statement of your decision to withdraw. It is not required, but you may also use the model withdrawal form provided by GEO 34/2014.

We will confirm receipt of your request and let you know whether it is eligible under this policy.

Approved refunds are processed through Paddle, using the same payment method used at purchase, normally within up to 14 days of approval. The time until the money appears in your account depends on your card issuer or payment provider.

We do not charge any fee for processing an eligible refund.

If you are unhappy with the response you receive, you can contact the Romanian National Authority for Consumer Protection (ANPC) — www.anpc.ro.

You can also use the European Online Dispute Resolution platform (ODR), available at ec.europa.eu/consumers/odr.

This document is informational and does not limit your rights under applicable law. For specific situations, we recommend consulting the applicable legislation.